Root River State Bank: Your Community Bank For Generations
The oldest bank in Minnesota
Established 1856

Root River State Bank
18 SE 3rd St.
P.O. Box 517
Chatfield, MN 55923
(507) 867-4120

Reorder Deluxe Personal Checks
Reorder checks from Deluxe and check the status of existing orders

FAQ

Root River State Bank
NetTeller Bill Pay FAQ's

New Online Banking Demo's:

          New Online Bill Pay Guided Demo             

          New Online Bill Pay Interactive Demo       

 

When and how are the payments processed?

 

Single Payments – A single payment will be processed on the business day (generally Monday through Friday, except certain holidays) that you designate as the payment’s processing date, provided the payment is submitted prior to the daily cut-off time on that date.  The daily cut-off time, which is controlled by the Financial Institution, is currently 2:00 PM CST.  A single payment submitted after the cut-off time on the designated process date will be processed on the next business day.   

 

Recurring Payments – When a recurring payment is processed, it is automatically rescheduled by the system.  Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment.  If the calculated processing date is a non-business date (generally weekends and certain holidays), it is adjusted based upon the following rules:

?If the recurring payment’s “Pay Before” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date prior to the calculated processing date.

 

?If the recurring payment’s “Pay After” option is selected, the processing date for the new occurrence of the payment is adjusted to the first business date after the calculated processing date.

 

Note: If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date.

 

What happens if I have a scheduled payment that falls over a weekend or holiday?

If you designate a non-business date (generally weekends and certain holidays) as the payment’s processing date, the payment will be processed on the first business day following the designated processing date.

 

Can I use Online Bill Payment if I live outside the U.S.?

Yes, as long as you have a bank account in the United States.  However, you cannot pay bills to payees located outside the United States.

 

Can I get a copy of a cancelled check?

Yes.  You may print an image of the check directly from your Internet Banking screen.  You may also contact the bank for a copy, but a fee may apply.

 

How long is history retained in the View Payment History section?

Payment history for active and deleted payees is retained and viewable 18 months.

 

How far in advance should I set up a payment to ensure it is paid on time?

For an ELECTRONIC PAYMENT, allow 3 business days from when the payment is submitted.

For a CHECK payment, the check will be in the mail on the same day the payment is submitted if it is submitted before the 2:00 PM processing.  If the check payment is entered after the 2:00 PM CST processing, the check will be mailed the following business morning.  Allow 5 to 7 business days for a check payment.

 

Please note that we have no control over the U.S. Postal Service.

 

Are there minimum and maximum payment amounts?

Electronic payments are validated against the available account balance prior to processing with a maximum limit of $50,000.  The check payments settle to your account like any other check with a maximum limit of $9,999,999.99.

 

Can I have multiple payments to the same payee on the same day?

At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day.

 

Can I stop a payment?

You are able to stop payments from processing within your bill pay account up until the time the payment has been moved to a processed status.  Once the payment is moved to a processed status, then only check payments can be stopped.  After the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook. 

 

Whom can I pay through Online Bill Payment?

You can pay ANYONE in the United States from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country.

 

What do the status fields indicate on the Payment History Page?

Processed - The payment has been processed and sent.

 

Rejected NSF-The payment that you have tried sending has rejected due to Non-sufficient funds.

NSF payments will keep trying until one of the following happens: the funds become available; if it’s a recurring payment and it expires, or if you delete the payment. 

 

Communication Failure-There was an error due to communication problems. The payment will try again during the next processing run.

Vendor Refund - Payment rejected due to insufficient or incorrect data.

 

How many payees may I have set up?

There is no limit to the amount of payees you can set up through the Bill Pay system.

 

Can I edit Payee addresses?

You may edit the address of a CHECK payee only.

 

How do I know if a payee is electronic or check?

Once you have set up the payee, then you can look at the PAYEE LIST screen and you will see a field that will tell you if the payee is electronic or check.

 

What payment frequencies are available?

You can set up payments in any of the following frequencies:

 

Weekly

Bi-weekly

Monthly

Semi-monthly

Quarterly

Annually

Semi-annually

 

When can you edit the dollar amount on a scheduled recurring payment?

You may edit the dollar amount the next business day after the scheduled payment date.

 

Can I postdate recurring payments?

If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur on December 15th.

 

Can I postdate a single payment?

Yes. Just set the payment date for a valid future date.

 

Will the memo field I fill out when setting up a payment be passed on to the payee?

Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off.  Memo field information will not appear on electronic payments.

 

Are there any merchants that I cannot pay through the Bill Payment service?

No.  Any merchant that is on the electronic payee database can go electronically.  If a merchant is not on the list you may send the payment as a check.  Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.

 

When will the money be taken out of my account?

For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 2:00 PM CST.  Electronic payments submitted after 2:00 PM CST are debited the next day during bill pay processing.

 

CHECK payment funds are debited from the account when the check clears your account at the bank.

 

What if I do not have enough money in my account?

CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.

 

ELECTRONIC payments are verified for funds availability during processing.  If the funds are available, the account that you selected for the payment will be debited and the information sent on for processing.  If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds.  The system will attempt three times to make the payment before it is cancelled.  You will be notified if the payment has been cancelled due to insufficient funds.

 

How late in the day can I enter, edit, or delete a payment?

You may add, edit, or delete a payment up to scheduled processing times of 7:00 AM CST and 2:00 PM CST on the day the payment is scheduled to be sent. Once the scheduled payment status has changed to processed, it cannot be edited.

Disclosures: Privacy Notice
What's Happening



 

 

Upcoming Events:

 

 

Mark your calendar to visit Fountain, MN

Celebrating 150 years!

July 26, 27 & 28, 2019

Join in the fun and activities!

 











 

 

 

 

 

 



 

 

 






 


 




 

 

 



 



Apply for a Root River State Bank credit card online!

Apply Online
My Account